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Business Intelligence Engineer 2/Resolution Quality Team-Rem

at Humana in Little Rock, Arkansas, United States

Job Description

Description

The Business Intelligence Engineer 2 solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Where you Come In

The Business Intelligence Engineer 2 describes the tools, technologies, applications and practices used to collect, integrate, analyze, and present an organization’s raw data in order to create insightful and actionable business information. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

The Business Intelligence Engineer 2 works with the Resolution Quality Audit Leadership team to identify insights to drive continuous improvement within the Quality team and the broader Resolution Operational Teams. The Resolution team handles all complaints for Humana, including formal grievances, appeals and inquiries that go to our executives. Our mission is to resolve these complaints quickly, effectively and with empathy. Additionally, we help Humana learn from customer complaints to continuously improve upstream processes and ultimately reduce the number of complaints we receive.

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications – What it takes to Succeed

  • 3 years of technical experience in data analysis
  • Expertise in assessing complex data sets, performing root cause analysis and implementing corrective actions
  • Comprehensive knowledge of Microsoft Office Applications Word, Access and PowerPoint
  • In-depth experience in Microsoft Excel including formulas, pivots, charts, graphs, and pivot tables
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • High School Diploma, GED or job related certification
  • Bachelor’s Degree, Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
  • Experience in SQL, SAS or other data systems
  • Experience with data mining and predictive modeling techniques
  • Ability to use data to drive business outcomes and decisions

Additional Information – How we Value You

  • Benefits starting day 1 of employment
  • Competitive 401k match
  • Generous Paid Time Off accrual
  • Tuition Reimbursement
  • Parent Leave
  • Go365 perks for well-being
  • Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

\#ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

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Job Posting: JC191337150

Posted On: Sep 01, 2021

Updated On: Sep 24, 2021