at Techtronic Industries North America, Inc. in Olive Branch, Mississippi, United States
WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success — so we give you unlimited access to everything you need to provide technical solutions on our IT Team.Our IT team is responsible for supporting our continued growth by partnering with each function to align the IT strategy and identify solutions, automating business processes, developing custom software solutions, providing, and governing access to data, evaluating, and implementing purchased software solutions, enabling advanced technologies like AI and ML, and managing the infrastructure and security these solutions require across the enterprise. We work to solve business challenges and drive efficiency through technology. Behind our doors you’ll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you’ll have the support and resources of the fastest-growing brand in the construction industry to make it happen. Your Role on Our Team This role is accountable for providing world class IT support for Milwaukee Tool’s Distribution Operations in Olive Branch, Mississippi. You must have the ability to demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support. This position will report to the Manager, Production Support. You’ll be DISRUPTIVE through these duties and responsibilities:
+ Provide world class incident management at the tier one and two levels.
+ Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite production support assistance is required.
+ Have an intermediate understanding of the Microsoft application stack to support the Microsoft application stack such as Windows 10 / Office 365.
+ Intermediate troubleshooting knowledge of handheld devices running Android or Windows Mobile and their associated Mobile Device Management systems (MDM).
+ Perform intermediate level Active Directory functions including account creation, group modification, password resets, and group policy.
+ Support Enterprise technologies such as High Jump WMS and Dynamics AX ERP at the client level.
+ PC Deployment/Imaging.
+ Log all support activities in ITSM system.
+ Based on aligned business priorities, focus on continuous improvement, and provide world class customer service and support.
+ Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment.
+ Manage local vendor relationships for network, telecommunications, and AV support.
+ Work with Storage/Compute, Networking, Client Engineering, or other Production Support teams to proactively make technology recommendations and changes based on data-driven analysis.
+ Establish a strong relationship with business users (purposefully practice relationship management), communicate planned and unplanned outages effectively, and work together with vendors, business, and IT to determine the most effective solution for Milwaukee Tool.
+ Work with Operational management to assess impact and urgency of critical and/or impactful issues.
+ Work to align best practices across production support teams.
+ Manage the integration of new client technology into business systems processes and procedures.
+ Follow established procedure for critical incidents in mission critical business operations.
+ Other duties and responsibilities as assigned.The TOOLS you’ll bring with you:
+ Two-year degree or equivalent work experience.
+ 5 or more years of work experience in providing production support to time sensitive/business critical operations (e.g. Manufacturing or Distribution).Other TOOLS we prefer you to have:
+ Demonstrated ability to multi-task and manage competing priorities.
+ Intermediate knowledge of mobile devices such as Apple/Android/Honeywell/Motorola/Zebra.
+ Ability to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
+ Basic knowledge of Windows Server Operating Systems to support business critical applications.
+ Show passion for providing outstanding customer service.
+ Strong team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments.
+ Comfortable working in a fast-paced, results-oriented, and sometimes highly stressful environment.
+ ITIL certification preferred
+ Outstanding written and verbal communication and documentation skills, with service-oriented mindset
+ Knowledge of ITSM frameworks and processesWe provide these great perks and benefits:
+ Robust health, dental and vision insurance plans
+ Generous 401 (K) savings plan
+ Education assistance
+ On-site wellness, fitness center, food, and coffee service
+ And many more, check out our benefits site HERE (https://www.milwaukeetool.jobs/Benefits) .Milwaukee Electric Tool Corporation (“Milwaukee Tool”) is an equal opportunity and affirmative action employer seeking to employ and advance in employment qualified persons without discrimination and to not allow harassment of any employee or applicant because of race, ethnicity, color, religion, sex, sexual orientation, gender identity, genetic characteristics, physical or mental disability, national origin, age, status as a protected veteran, and any other status protected by local, state, or federal law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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