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Bilingual Sales Consultant - Inbound Calls Only

at Travelers in Little Rock, Arkansas, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service

Target Openings

10

Job Description Summary

Begin your career at Travelers as a Bilingual Sales Consultant! We are looking for individuals who have exceptional sales and/or customer service experience. Qualified applicants must have a positive attitude, strong communication, analytical and computer skills as well as the ability to multi-task in a high-volume call center environment.

We offer a competitive compensation and benefit package starting day one! Compensation includes an annual base pay between $33K-35K, depending on location. With an uncapped monthly sales incentive program, average performers can earn an additional $15K+ annually and top performers can year an additional $25K+ annually.

In addition to great earning potential, Travelers has a rich history and a culture committed to delivering great service to our customers. We offer an excellent Benefit package – including Health Insurance on Day One, immediate 401(k) participation with a 5% company match and a list of other benefits to serve your health and financial needs. In addition, we are a great Community partner and strive to achieve Sustainability.

The Bilingual Sales Consultant role consults and counsels prospective customers via inbound telephone calls to sell Travelers insurance products, as well as makes recommendations on products that best suit each customer. Our collaborative work environment allows our Bilingual Sales Consultants to continuously develop themselves further to provide the absolute best customer service possible. In this role you will gain an understanding of our Personal Insurance products through our comprehensive training program making you an expert in Travelers Personal Insurance. In this role, Bilingual Sales Consultants need to have a relentless desire to succeed in their career and are motivated to help our customers find the plan with which they are most comfortable.

The work schedule is Monday-Friday, from 9:00 a.m. – 6:00 p.m. CST, with the first 12 weeks being dedicated to on-the-job training. Following completion of training, Consultants are required to work 1 Saturday every 4th week, 1 Sunday every 8th week and 2 holidays per year.

For candidates that do not live near the locations of Knoxville-TN, Glens Falls-NY, Richardson-TX or Spokane-WA, Travelers is offering an opportunity to Work from Home. If you reside within these locations (Knoxville, Glens Falls, Spokane or Richardson), we offer a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others.

Primary Job Duties & Responsibilities

+ Develops working product, underwriting and sales knowledge to counsel and sell available insurance products in Spanish and English.

+ Learns to solicit all information necessary to produce quotes and close sales in Spanish and English.

+ Learns to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate).

+ Learns to represent Travelers in a positive manner while building customer rapport.

+ Develops basic telemarketing, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge.

+ Takes inbound and make outbound calls as they relate to the Direct Sales marketing channel in Spanish and English.

+ Understands the Travelers sales work flow and areas of focus to add customer value.

+ Learning to demonstrate strong active listening skills to identify customer problems or objections.

+ Learning to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge.

+ Achieves and maintains the minimum required quality and underwriting metrics while consistently striving to improve.

+ Receives and implements constructive feedback in the form of professional coaching.

Minimum Qualifications

+ High school diploma or GED.

+ Fluent in Spanish language-required

Education, Work Experience, & Knowledge

+ Prior call center experience preferred.

+ Sales experience preferred.

+ Familiarity with Personal Insurance Products preferred.

+ Good verbal communication skills.

+ Good computer keyboard skills.

+ Developing system navigation skills.

Licensing or Certificates

+ Travelers is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, Travelers requires that all employees in this position obtain and maintain an insurance license (either Property and Casualty or

+ Personal Lines) in the employee’s resident state.

+ In addition, a nonresident license is required for each state in which you will be conducting business. Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states.

+ It is your responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications.Failure to maintain any required licenses may result in termination of employment

Job Specific Technical Skills & Competencies

Technical knowledge:

+ Basic sales skills or aptitude.

+ Strong math and problem solving skills.

Customer service:

+ Able to multi-task within a high volume sales center environment.

+ Able to demonstrate positive and professional demeanor.

Communication skills:

+ Problem solving and decision making:

+ Basic ability to make wise decisions quickly and efficiently in a fast-paced environment.

+ Adaptable to change.

+ Able to demonstrate decisive judgment, resiliency and integrity.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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Job Posting: JC190662419

Posted On: Aug 22, 2021

Updated On: Oct 08, 2021