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Manager Business Intelligence - Work From Home, US; or Broom

at Lumen in Little Rock, Arkansas, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

LUMEN requires an enthusiastic data-driven manager who has a mix of business intelligence (BI) skills to drive the data-driven digital transformation requirements, manage the production of programmatic templated solutions, advise and lead by example on all BI developments and productions, advise on data platform driven solutions for executive and senior management needs, and be technically and technology equipped in BI as the go-to person. The Manager must have and demonstrate a blend of outstanding technical, cloud, business intelligence, data science, product, business, finance, communications, training, and collaboration skills to be successful in this role.

This position reports into Lumen’s Service Delivery organization underneath our Strategic Analytics team leader. The role supports SD-wide initiatives and reporting with a special focus on Actionable Insights for the Directors and Above. It’s a high visibility role (regularly meeting with VP layers) that will need to support several topics in a wide and complex organization.

The Main Responsibilities

+ Defines and drives the set of BI technology and technical capabilities that allow the management, monitoring, governance, and production of BI tools within the organization

+ Leads all the administration and governance capabilities in BI, specifically in the Power BI platform, and the BI transition of QlikView to Power BI

+ Lead BI thought-leadership into Power BI productions that empower the business to make informed and timely decisions

+ Lead BI adoption and change management, including leading the cross-functionally teams towards to become successful and highly sought business partners that leads by examples

+ Track history of leading advanced knowledge of Digital Transformation in BI by examples

+ Application know-how to drive business optimization, process, and resource optimization

+ Hands-on experienced in programmatic BI solutions

+ Develop and drive a one-source-of-truth Common Data Model (CDM) and knowledge in cloud tools and abilities to drive reporting based on BI, data pipelines, and platform change management

+ Coordinates and ensures: (a) established processes are followed, (b) decision points are documented, © Relevant stakeholders are engaged and understand the mission, and (d) internal customers and executives are up to date

+ Strong ability to demonstrate and tie BI reporting and analysis back to business needs and impacts

+ Closely align with business stakeholders and internal IT resources to drive reporting solutions.

+ Provide technical hands-on leadership to design and support an analytics data platform (including ETL, data modelling and warehousing).

+ Lead and coach technical teams of professionals to deliver actionable data insights for management and operational reporting.

+ Build and develop Business Intelligence (BI) team into high performance team focused on performance and career development

+ Exemplify Lumen’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)

+ Expertise in BI reporting, ETL and database management platforms including Tableau, Power BI and SQL Server

+ Expertise in building, maintaining, and optimizing data models and BI visualization

+ Resolve complex incidents, monitor solutions, and establish standards, procedures and guidelines; includes supporting and maintaining existing reports and BI solutions

+ Maintain and drive partnerships with key IT partners in support of data warehousing initiatives

+ Lead projects, including developing technical requirements, defining scope, creating design documents, project management, implementation, and test approach/test planning.

+ Ability to multi-task various projects and tasks with tight deliverables while keeping informed of existing and evolving development best practice, industry standards and technologies.

What We Look For in a Candidate

+ 10 years of BI and cloud-based data productions, business management and solutioning experience

+ Experience in developing and productionizing SaaS products to internal customers from inception to working products serving multiple personas, and nationally dispersed users

+ Proven competency in cross-team collaboration, training, self-drive for results, continuous technological learning, and written and verbal communications

+ Ability to create and grow effective and respectful relationships

+ Ability to influence and collaborate internally and externally at all organizational levels.

+ Bachelor’s degree in computer science, engineering, information technology, management systems or related discipline

+ In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.

+ 5+ years’ experience with the Microsoft BI Stack (T-SQL, SSIS, SSAS, SSRS) to deliver advanced BI and Data solutions.

+ 5 + years MS-SQL/TSQL writing stored procedures and database schema design

+ Project management experience.

+ Strong ability to translate business requirements into technical terms.

+ Possess the ability to identify, analyze, and resolve problems logically and systematically

Preferred Qualifications

+ Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results, and managing BI delivery risk

+ Ability to manage high-level, complex and time critical deadlines and deliverables broadly

+ Ability to deal with ambiguity and react quickly to changing circumstances

+ Ability to understand complex concepts, reduce them down to building blocks and simplify complex ideas for broad audiences to absorb and correctly act upon

+ Experience with and understanding of business intelligence

+ Ability to collaborate with external partners for shared business and customer success

+ Ability to understand and apply technical, technological, digital transformations and change management in a complex and agile environment

+ Industry experience in telecommunications, cloud, infrastructure services, computer hardware, computer software, information technology and services

+ Continuous study in the fields of business intelligence, data science, and evolving technical and technological progress

+ Master’s Degree in computer science, engineering, information technology, management systems or related discipline

+ Experience in Master Data Management techniques and business driven Data Governance practices

+ Application development knowledge of C#, JavaScript, AJAX, CCS, MVC, HTML, XML, JQuery, Angular, Bootstrap

+ Knowledge of telecommunication industry

+ Extensive experience in multidimensional data modeling

+ Demonstrated ability to influence and collaborate across organizational boundaries

+ Experience in designing and delivering a security model

+ Experience with Agile methodologies

+ Exceptional attention to detail and drive to del

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Job Posting: JC190552338

Posted On: Aug 21, 2021

Updated On: Oct 26, 2021