Patient Access Representative I, Pine Bluff Clinic, Full-Tim

at Arkansas Childrens in Little Rock, Arkansas, United States

Job Description

Work Shift:

Day Shift

Time Type:

Full time


CC015918 Pine Bluff Clinic


Responsible for the first impression of Arkansas Children’s Ambulatory Care Services; Performs functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information;

Required Education:

Recommended Education:

Required Work Experience:

Recommended Work Experience:

Required Certifications:

Recommended Certifications:



1. Schedules patients for outpatient appointments

+ Schedules all patient appointments per protocols and ensures referrals are obtained

+ Meets or exceeds expected productivity and accuracy standards for call answer rate, workflows and other metrics

+ Coordinates ancillary services with clinic appointment when applicable

+ Able to schedule in 1 or more Center (in addition to Home Center) as demonstrated by floating

2. Register patients for outpatient visits

+ Greets and engages patients, families and visitors in order to provide a positive first impression

+ Completes registration and discharge activities per protocols, including co-payment collection, MyChart activation, insurance verification, etc.

+ Completes discharge scheduling per protocol and actively engages patient/families to ensure follow up appointments and tests are scheduled appropriately

+ Meets or exceeds expected productivity and accuracy standards for check-in time, work-queue resolution and other metrics

+ Able to register in 1 or more Center (in addition to Home Center) as demonstrated by floating

3. Patient Experience

+ Uses strategies such as AIDET, LAST, STAR to provide excellent customer service consistent with the Arkansas Children’s behavioral guidelines

+ Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care

+ Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey

4. Additional Duties

+ Seeks opportunities to acquire additional skills and/or assist others upon completion of daily duties


+ Required – High school diploma or general education degree (GED) (College hours and/or degree preferred)

+ Preferred – Certificate from college program or technical school – Field of Study: Healthcare

+ Preferred – Associate’s degree or equivalent from two-year college program or technical school or nursing diploma – Field of Study: Healthcare

+ Preferred – Bachelor’s degree from four-year college or university – Field of Study: Healthcare


+ Required - 1 years total experience required, which includes 1 year of Customer Service experience

+ Preferred - 1 years Medical Office Setting, Medical Billing, Medical Coding, Call Center experience preferred


+ This position has no Certification/License/Registry requirements


+ Required - Customer Service Experience

+ Required - Ability to problem solve, organize and prioritize multiple tasks

+ Required - Ability to work independently

+ Required - Basic computer skills

+ Preferred - Spanish speaking

Children are at the center of everything we do. Arkansas Children’s ( is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.

As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status ( . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.

Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.

For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report ( in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest ( , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Arkansas Children’s provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children’s will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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Job Posting: JC189946353

Posted On: Aug 13, 2021

Updated On: Oct 17, 2021