at Uniti in Monroe, Louisiana, United States
Uniti Fiber Holdings Inc. is seeking a Managed Internal Broadband Technician. The positions requires an individual that is motivated, self driven and capable of self starting with good time management skills.Essential Duties & Responsibilities:
+ Provide exceptional customer service.
+ Ability to read and comprehend network documentation for use in troubleshooting.
+ Work with the Managed Services staff for upgrades, changes, troubleshooting in the customer’s environment, and on company equipment and systems.
+ Assist with determining root cause analysis of outages and work towards resolution.
+ Respond to all telephone calls, e-mails, and requests for technical support.
+ Manage customer expectations by communicating estimated resolution times and communicating with customers throughout the troubleshooting process.
+ Work on-call/after hours when necessary.
+ Supports special projects as assigned.
+ Perform other duties as assigned.Associates seeking to join Uniti are motivated individuals with exceptional organizational skills, an ability to multitask, attention to detail, and effective communication skills – both written and verbal. The position requires an individual with strong interpersonal skills and ample self-initiative who thrives in a fast paced, collaborative environment. Uniti is open to candidates with diverse backgrounds and the ideal candidate will have: Education and/ or Experience:
+ At least 3 years in an IT/network technical role supporting multiple customers.
+ At least 2 years on-site customer experience.
+ Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers.
+ Strong written and verbal communication skills.
+ Familiarity with enterprise routers, switches, firewalls, wireless access points, security appliances and content filters.
+ Ability to use ticketing systems and CRM software.
+ Associates degree in Information Technology from an accredited Technical college or University.
+ Industry and vendor specific certifications (CCNA, JNCIA-Junos, etc.) are favored.Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Sitting, standing, and walking
+ Lifting of objects up to 25 pounds, bending, and stooping.
+ Hours involving overtime and weekends as necessary.
+ Keyboarding, typing.
+ Ability to read effectively from a computer screen, sampling device and/or a paper copy.
+ Working Conditions:
+ Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
+ Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
+ Ability to work flexible hours including evenings, holidays, and weekends.Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.