Direct Repair Program (DRP) Consultant

at Travelers in Little Rock, Arkansas, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

This position is responsible for Auto Direct Repair and overall channel optimization. Recommends opportunities to enhance process and operational standards. Assists with implementing and documenting business initiatives and process improvement projects. Provides technical solutions analysis, evaluation and documentation to assigned area. Serves as a subject matter expert on projects while partnering with information technology, business intelligence and finance to develop and/or update system requirements, communications, and workflow processes.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

+ Claim Strategy:

+ Assists in the development and implementation of strategies to address and improve claim results.

+ Assists with vendor management in support of workflow and process improvement initiatives.

+ Claim Practices & Support:

+ Works with business managers to ensure that proposed workflow enhancements appropriately meet their needs.

+ May assist in the development of training materials and instruct users on strategies, processes and/or procedures.

+ Responsible for execution of financial management and control strategies

+ May serve as a contact and technical resource to field and business compliance and regulatory issues, program and/or procedural issues.

+ Business Process, Workflow and Technology:

+ Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflow, vendor products and services.

+ Supports workflow development and enhancements or modifies existing claim management processes.

+ Supports implementation of new workflow processes / procedures and vendor products / services.

+ May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states.

+ Leadership:

+ May provide assistance to less experienced Consultant.

Minimum Qualifications

+ High school diploma or GED required with two years of work experience OR Bachelor’s degree required.

Education, Work Experience, & Knowledge

+ Bachelor’s degree preferred.

+ General financial acumen and analysis skills preferred.

+ General knowledge of auto claim processes and systems preferred.

+ Intermediate project management skills preferred.

+ Auto appraisal experience preferred.

Job Specific Technical Skills & Competencies

+ Lead the Business

+ Align personal work goals and actions to the vision and business strategies

+ Implement change

+ Adopt enterprise culture

+ Lead Self

+ Exhibit courage, credibility and conviction

+ Communicate effectively

+ Influences others and appeals to reason and interests of involved parties

+ Apply critical thinking and judgment skills

Environmental / Work Schedules / Other

+ Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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Job Posting: JC189839180

Posted On: Aug 12, 2021

Updated On: Oct 02, 2021