Sr. Technical Support Analyst

at Tyson Foods in Springdale, Arkansas, United States

Job Description

What is Tyson Technology?

The IT Team at Tyson Foods is building the technology of the future. We’re transforming an 85-year-old company into the most modern food company in the world. We’re developing technologies that are used in our offices, they’re used in our plants, in our farms, they’re used everywhere. We’re building technologies that are changing the way this company works. Everything from machine learning to artificial intelligence to utilizing cutting edge tech like drones, that will help drive our business forward. At Tyson Foods we’re driving world class technology to revolutionize a world class company.

Check out Tyson Technology!

What is the role?

Tyson Foods is growing! Come be part of a team that wants to help transform Tyson Foods by enabling technology to improve processes and our customer and team member experiences.

Senior Technical Analysts are key contributors to Tyson’s IT Application Platform Support and Performance. In this role, you will leverage customer-facing experiences and be responsible for application incident root cause analysis and problem resolution. You will research and implement solutions to prevent or mitigate customer issues through a combination of proactive support and monitoring. You will partner with our managed services partners and other cross-functional teams to provide the highest level of support and subject matter expertise to some of our largest and most strategic application platforms and technology. This is a suitable career opportunity for a highly motivated, customer-centric, self-directed individual who is interested in learning and supporting a cutting-edge suite of application platforms, including but limited to the business areas of Supply Chain Execution, Sales and Marketing, and eCommerce.

More about the job

+ Manage incoming external and internal stakeholder requests via Tyson’s Service Now platform

+ Solve complex challenges – use your research and superior communication skills to provide -clear and accurate resolution paths on incoming tickets in accordance with SLA’s

+ Make an impact, build relationships & provide meaningful solutions to stakeholders

+ Recreate and replicate technical challenges with a mission to drive product change via configuration management, fixes, and deployments to client production and testing environments

+ Contribute to the creation and enhancement of an application support specific customer knowledge base and document repository to be used for managing the technical specifics/requirements of each solution platform

+ Understand and translate complex product and technical concepts to non-technical audiences

+ Be part of an exciting application support team that thrives on meeting and exceeding expectations

+ Manage multiple priorities and own your work from end to end

+ This role has a rotating on-call component that requires work outside of normal business hours

About you

+ Bachelor degree in Computer Science, related technical field, or equivalent practical experience

+ 4+ years of experience in an Application Support role focused on large scale enterprise platforms

+ 4+ years of experience working with SQL

+ Practical experience and a deep understanding of ITIL incident management, problem, and change management

+ Experience managing multiple testing environments (UAT, Staging, Pre-Prod) and related contentions

+ Experience with release management principles and methodology

+ Preferred 3+ year of experience working with various APM (Application Performance Monitoring) and monitoring platforms (i.e. Splunk, Dynatrace)

+ 3+ years of experience working with Service Now or similar ITIL service desk platforms

+ Strong communication skills & bias for action

+ Experience creating and maintaining operations support playbooks, SOPs (standard operating procedures)

+ It’s a bonus if you have automation (RPA) experience, DevOps or CI/CD experience, experience working in an Agile environment, or Integration platform experience (i.e. SnapLogic), or Unix or Windows Development

Work Shift:

1ST SHIFT (United States of America)

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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Job Posting: JC189608690

Posted On: Aug 08, 2021

Updated On: Dec 03, 2021