AVP, Consumer Digital Products & CX - Health & Wellness

at Synchrony in BENTONVILLE, Arkansas, United States

Job Description

Job Description:

Role Summary

This role serves as the product owner for the CareCredit consumer self-service platform as well as online and native app provider payments.

The CareCredit consumer self service platform is a web-based tool allowing consumers to learn about CareCredit products, apply for a credit card, and pay for healthcare services at hundreds of thousands of providers across the CareCredit network.

This self-guided experience makes it easy for healthcare providers to offer financing to patients before, during and after service. Back end data integrations also offer a truly seamless experience for the provider and patient to get the service they need— whether they are applying and paying in-office or from the comfort of their own home.

This role will lay out the product roadmap for continued application and revenue growth through analytics, user experience, functionality, and engagement.

The ideal candidate will have exceptional leadership skills and a strong product management and Agile background working with cross functional teams; specifically, IT, Marketing, Sales, and Analytics. This individual will collaborate with the entire Product Management & Experience Team, and other strategic partners to deliver best in class mobile and digital consumer experiences.

Synchrony’s commitment to work place flexibility allows you to be able to work from home our offices for in person engagement activities such as team meetings, training and culture events. Remote candidates will be considered who live near the Altamonte Springs, FL; Alpharetta, GA; Bentonville; AR; Boise, ID; Burlingame, CA; Canton, OH; Charlotte, NC; Chicago, IL; Costa Mesa, CA; Kettering, OH; Marlborough, MA; New York, NY: San Francisco, CA; St. Paul, MN; or Stamford, CT Synchrony offices.

Essential Responsibilities

+ Product Owner for the consumer self service platforms and payment portal

+ Clarify business needs and translate requirements into UI/UX

+ Ability to convert business requirements into technical stories and acceptance criteria in JIRA

+ Work with the appropriate teams to design, prioritize, build and test new features/functionality

+ Identify market needs and propose new functionality based on competitive research and sound analytics

+ Establish and manage relevant digital reporting and metrics

+ Understand consumer and digital marketing trends, consumer purchase cycles and best practices in UX and development

+ Interface with cross-functional departments including IT, analytics, marketing, sales, legal, compliance, training and enterprise product teams to define and track key performance indicators in support of digital and business objectives

+ Manage relationships and budgets with agencies and third party vendors

+ Perform other duties and/or special projects as assigned

+ Excellent communication skills, both verbal and written

Qualifications/Requirements :

+ Bachelor’s degree OR in lieu of degree; high school diploma/GED and 7+ years of Digital Project and/or Product Management experience

+ A minimum of 2 years of project management experience, preferably Agile / IT Project Management

Desired Characteristics:

+ Experience marketing financial services and/or healthcare products via digital channels

+ Training in scaled agile framework (SAFe) and/or Certified Scrum Product Owner (CSPO) certification

+ Demonstrated project and product management skills with strong attention to detail

+ Flexible, high energy, self-starter with an emphasis on action

+ Able to work in a fast-paced environment and manage multiple projects with little supervision

+ Develop a vision for the product; insight into cross-functional impacts; and how the product must adapt and evolve to accommodate new financing options

+ Able to build consensus across cross functional teams and matrix organizations, strong communication skills

+ Familiarity and experience working with agile development teams, processes, and tools (JIRA, Confluence)

+ Familiarity with current digital design standards and user experiences

+ High PC proficiency (MS Office, Teams, PowerPoint, etc)

Eligibility Requirements:

+ You must be 18 years or older

+ You must have a high school diploma or equivalent

+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 – 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:


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Job Posting: JC188994983

Posted On: Jul 31, 2021

Updated On: Nov 28, 2021