at Arkansas Childrens in Little Rock, Arkansas, United States
Please see job description for details.
CC017276 Recruitment & Retention
The HR Operations Coordinator is responsible for a variety of HR business functions for the management of employee life cycle transactions. They serve as the first level of contact with applicants, employees and managers to address and respond to customer inquiries and work toward resolutions. The HR Operations Coordinator work closely with the HR Business Partners and HR functional areas to execute effective workforce administration.
Bachelors Degree or Equivalent Experience
Required Work Experience:
Related Field – 1 year of experience
Recommended Work Experience:
Professional in Human Resources (PHR) – HRCI, SHRM-CP – SHRM
PRIMARY DUTIES AND RESPONSIBILITIES
1. HR Operations
Provides high quality customer service in responding to routine inquiries including: hiring, benefits, compensation, training, or HR organizational policies and procedures.
Collaborates with team members to resolve customer issues and completes work timely and accurately.
Works with peers to support established service levels and quality goals.
Respond directly to employees regarding issues that require a subject matter expert within other areas of HR.
Supports other service center responsibilities and tasks as needed.
2. Management of the Onboarding Processes
Organizes logistics for a positive and engaging new hire experience
Manages the on-boarding tasks in the applicant tracking system (Workday) and background checks to ensure there are no delays..
Coordinates with hiring manager and HR partners on providing comprehensive onboarding experience.
Execute and track the results for requisite pre-hire steps (background, drug screen)
Notifies hiring manager and candidate confirmation of start date and required training (Champions for Children, Professional Nursing Orientation, etc).
Frequently follows up with hiring manager on progress of on-boarding their candidate and notifies them of any delays.
Participates in the continuous assessment and evaluation of current onboarding practices.
Follows up with employees and leaders to proactively identify concerns and implement/recommend solutions.
Works closely and proactively with HR business partners to identify relationships between onboarding experiences, turnover, performance and implements solutions.
3. Workforce Administration
Manage and execute effective workforce administration, covering employee lifecycle events and exit administration.
Follows documented HR support processes to transact all employee lifecycle activities in a timely and accurate manner.
Responsible for Workday employee master data accuracy and maintenance of employee records.
Optimizes data quality by conducting regular audits and ensuring employee data is kept up to date and accurate.
Maintains employee data in HR system and ancillary HR systems. Ensures personnel information is accurate and adheres to department standards.
Handles confidential information requiring data accuracy, independent judgment and discretion
Responsible for day to day administration of benefit eligibility and election inquiries. Working alongside the payroll team to ensure employee elections and withholdings are accurately managed within the payroll systems.
Required – Bachelor’s degree from four-year college or university (Human Resource Management, Business administration, Accounting), or Or four years related experience and/or training; or equivalent combination of education and experience.
Required – 3 years total experience required, which includes 3 years of HR Generalists, Benefits, Compensation or related experience experience
CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS
Preferred – Professional in Human Resources (PHR) (Certification)
Required – Excellent communication skills
Required – Highly responsive and customer focused attitude
Required – Solid team working skills and ability to handle a fast-paced environment
Required – Demonstrated ability to maintain confidentiality
Required – Ability to follow directions while being able to act autonomously as needed
Required – Respectful of operational priorities an able to manage time pressure
Required – Comfort with current office technology and strong proficiency with MS Office Suite
Preferred – Demonstrated ability to prioritize, multitask and deliver on expectations
Preferred – Experience with Workday preferred
Children are at the center of everything we do. Arkansas Children’s (https://www.archildrens.org/contentpage.aspx?nd=919) is the only hospital system in the state solely dedicated to caring for children, which allows our organization to uniquely shape the landscape of pediatric care in Arkansas.
As Champions for Children, Arkansas Children’s Hospital has joined the elite 6 percent of hospitals in the world that have Magnet Status (http://www.archildrens.org/contentpage.aspx?nd=2489) . Magnet recognition from the American Nurses Credentialing Center (ANCC) is the most prestigious distinction a healthcare organization can receive for nursing excellence and quality patient outcomes.
Arkansas Children’s is driven by four core values: safety, teamwork, compassion and excellence. These values inform every decision and every action, from the aggressive pursuit of zero hospital infections to treating each family with dignity, kindness and concern. These core values fundamentally guide our work at Arkansas Children’s.
For more than a century, Arkansas Children’s has continuously evolved to meet the unique needs of the children of Arkansas and beyond. Today, Arkansas Children’s is more than just a hospital treating sick kids – our services include two hospitals, a pediatric research institute, a foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.
Arkansas Children’s reaches more children in more ways where they live, learn and play. Our system includes a 336-bed hospital in Little Rock with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, and research institute as well as a nationally-recognized transport service. We are nationally ranked by U.S. News World Report (https://www.archildrens.org/health-and-wellness/news/news-story?news=123) in four specialties (2017-18): Pediatric Cardiology & Heart Surgery, ranked No. 37; Neonatology, No. 38; Pediatric Pulmonology, ranked No. 47; and Pediatric Urology, ranked No. 48. A sister campus, Arkansas Children’s Northwest (http://www.archildrens.org/contentpage.aspx?nd=3691) , opened in February 2018, bringing 233,613 square feet of inpatient beds, emergency care, clinic rooms and diagnostic services to children in that corner of the state.
Arkansas Children’s provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children’s will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.