at UAMS (University of Arkansas for Medical Sciences in Texarkana, Arkansas, United States
REP SW Texarkana Patient Access & Cred
Post End Date
This position is located in Texarkana, Arkansas
The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, referrals, and develop and implement denial avoidance plans. This position will prepare daily deposit and complete the appropriate paperwork to submit daily by deadline. The patient representative is expected to demonstrate competency in the job elements of all levels of the Access Coordinator positions.
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.
UAMS offers amazing benefits and perks:
Health: Medical, Dental and Vision plans available for staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Concierge prescription delivery on the main campus when using UAMS pharmacy
Salary offered commensurate with experience
Meets, greets and assists the public, answers telephones in a professional and friendly manner.
Communicates accurate and complete information, maintains strict confidentiality and demonstrates effective communication skills.
Process referrals, schedules appointments and attends required training and staff meetings.
Maintains a positive working relationship with co-workers management team and ancillary departments.
Deals with conflict in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
Demonstrates effective service recovery skills.
Conducts insurance verification and benefit explanation, perform ABN completion, authorizations and pre-certifications.
Other duties as assigned.
Bachelors Degree in Business or related field plus three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment - OR - a High School diploma or GED equivalent plus seven (7) years of experience and/or training in business office administration, customer service, or related work. Three (3) of the seven years must be experience in patient registration, scheduling, or billing in a healthcare environment.
Knowledge of basic medical terminology.
Basic computer keyboard skills and general knowledge of office machines, including printers and scanner.
This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally
Lift, push, pull, carry weight: 11 - 25 lbs
Use hands to touch, handle, or feel: Frequently
Taste or smell: Never
Read, concentrate, think analytically: Frequently
Physical Environment: Inside Medical Facility Environment, Inside Office Environment
Noise Level: Moderate
Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity
UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).