Patient Representative

at UAMS (University of Arkansas for Medical Sciences in Texarkana, Arkansas, United States

Job Description

Patient Representative

Requisition ID




Position Type

Regular Full-Time


REP SW Texarkana Patient Access & Cred

Post End Date






This position is located in Texarkana, Arkansas

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, referrals, and develop and implement denial avoidance plans. This position will prepare daily deposit and complete the appropriate paperwork to submit daily by deadline. The patient representative is expected to demonstrate competency in the job elements of all levels of the Access Coordinator positions.

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving the health, health care, and well-being of Arkansans.


UAMS offers amazing benefits and perks:

Health: Medical, Dental and Vision plans available for staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate with experience









Meets, greets and assists the public, answers telephones in a professional and friendly manner.

Communicates accurate and complete information, maintains strict confidentiality and demonstrates effective communication skills.

Process referrals, schedules appointments and attends required training and staff meetings.

Maintains a positive working relationship with co-workers management team and ancillary departments.

Deals with conflict in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.

Demonstrates effective service recovery skills.

Conducts insurance verification and benefit explanation, perform ABN completion, authorizations and pre-certifications.

Other duties as assigned.









Minimum Qualifications:

Bachelors Degree in Business or related field plus three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment - OR - a High School diploma or GED equivalent plus seven (7) years of experience and/or training in business office administration, customer service, or related work. Three (3) of the seven years must be experience in patient registration, scheduling, or billing in a healthcare environment.

Knowledge of basic medical terminology.

Basic computer keyboard skills and general knowledge of office machines, including printers and scanner.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.







Physical Requirements



Stand: Occasionally

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop, or reach overhead: Occasionally

Lift, push, pull, carry weight: 11 - 25 lbs

Use hands to touch, handle, or feel: Frequently

Talk: Frequently

Hear: Continuously

Taste or smell: Never

Read, concentrate, think analytically: Frequently

Physical Environment: Inside Medical Facility Environment, Inside Office Environment

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuity

Hazards: None


UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

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Job Posting: 2994530

Posted On: Jul 24, 2021

Updated On: Aug 09, 2021