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Group IT Support Specialist

at Nilfisk, Inc. in Springdale, Arkansas, United States

Job Description

MAJOR FUNCTION

Assist users with IT related issues and resolve as quickly as possible to maintain normal operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide level support onsite at the Springdale, AR facility, as well as level support on Global tickets, and escalate issues when applicable.

Onsite purchasing, configuration and maintenance for desktops, laptops, printers, mobile etc.

Enroll new IT software packages

User creations/maintenance

Coordinate end-user support issues to ensure timely distribution of knowledge and incident resolution.

Make tasks ordered by the manager or specialist.

Manage incidents and service requests.

Acquire/maintain knowledge regarding Nilfisk, Inc. installed hardware and software applications.

Introduce and train users

Assist with the documentation of IT Service Desk processes and procedures.

Provide other IT support functions as necessary.

Excellent verbal and written communication skills (English) and able to communicate with foreign colleagues.

Excellent strong customer service skills. Ability to represent the department and the IT organization in a friendly, courteous and professional manner.

Excellent troubleshooting skills.

Ability to work in a team environment across continents.

International experience would be advantage.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of department policies and activities.

Strong time management skills and the ability to follow-up on assigned tasks and responsibilities.

Can work independently, proactive and work with events self-propelled

Can support Infrastructure Management and Development, Group IT on junior level

Work well following instructions and procedures.

Strictly implement Group & Local IT Security Policies.

Strictly protect IT systems and data.

Manage service requests for new PCs, printers, mobile devices, and other end-user IT and telecom equipment.

Install and configure PCs.

Support, monitor, test and troubleshoot hardware and software problems pertaining.

Maintain assets list and correspondent physical assets for IT related hardware and software held under the company.

Provide end-users support for all agreed applications.

Communicate status updates on IT service breaks, service windows etc. by using relevant media as Service Desk Tool and intranet, mail etc.

Ensure software licenses compliance and PC warranty up to date and satisfy legal requirement.

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of department policies and activities.

Provide required IT related hardware and software training for end-users.

Manage Major incident including communication to Managers/end-users.

Fully comply with company health and safety rules in order to ensure the safety of yourself and others during the course of your work.

 

MINIMUM REQUIREMENTS

High School Diploma

Min. 3 years PC/Network Troubleshooting experience

Familiarity with MS Windows7 and Windows8, and Windows 10, Office 365, in local language and in English. MS Outlook, Citrix, Dell computer, VoIP, SAP, MS Exchange and Active Directory etc.

Experience working with laptop and PC hardware

Experience working with project

Experience working with infrastructure - network

 

Let's create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

 

Nilfisk, Inc.,... For full info follow application link.

 

Equal opportunity  It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Job Posting: 2994434

Posted On: Jul 24, 2021

Updated On: Aug 23, 2021