Sr Manager, Actuarial & Analytics - Customer Onboarding

at Travelers in Little Rock, Arkansas, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

We are looking for a driven individual to assume a leading role within the Personal Insurance Analytics team to support the Customer Onboarding Circle within the Intuitive Experiences Value Stream. This role requires a passion for data with an analytic aptitude to deliver insights to empower superior decision making in Travelers’ Personal Insurance. In this role, you will have the opportunity to work in the Agile 2.0 environment and help set the analytics direction for the Customer Onboarding Circle.

The team analyzes customer and operations data, delivers post monitoring on business initiatives, provides analytics support to our Customer Onboarding partners, liaisons with the Operations team, performs proof-of-concept development and provides analytic insights on the OKR’s for Customer Onboarding in support of Health of the Customer.

Positions within this family explore and profile data, draw business inferences, complete analysis and clearly articulate findings for a target audience. This position performs accountabilities under general supervision. Position is an intermediate level role, requiring solid previous experience in Descriptive Analytics. Position accountable for performing core tasks of Descriptive Analytics (the exploration and investigation of past business performance). This job may lead others.

Definition of General Supervision: the employee is told what to do, but not how to do it. The Sr. Manager also exercises influence on the strategic priorities for analytics within the circle.

Primary Job Duties & Responsibilities

+ Applies descriptive analytics to analyze data and validate assumptions, understand and may articulate results to a narrow audience.

+ Identifies, selects and extracts relevant data from various internal and external sources.

+ Manipulates raw data sets into information fit for analysis independently.

+ Monitors data to recognize patterns and analyzes trends independently.

+ Tailors communication of analysis, project results, and other business initiatives to audience.

+ Able to influence and collaborate with peers and partners to take actions to enhance business outcomes.

+ Develops reporting to monitor business critical results and transitions to appropriate area for continuing production i.e.. Information development and or data management.

+ Take ownership of assigned projects and meetings, make recommendations, and presents results to business partners.

+ Proficient in Leading Self, exhibiting self-awareness while also effectively managing ambiguity.

+ Contributes to completing reasonability and validation tests using general business knowledge.

+ Leads and participate in the peer review process.

+ Utilizes standardized peer review best practices.

+ Utilizes established best practices around Descriptive Analytics.

+ May provide input into best practices.

+ May provide guidance to others on assignments.

+ Manages assigned projects independently.

+ This role may manage others.

Minimum Qualifications

+ Bachelors Degree or equivalent experience required.

+ 3 years of experience in quantitative analysis required.

Education, Work Experience, & Knowledge

+ 4-year college degree or equivalent experience.

+ 5-7 years relevant work experience.

+ Solid previous experience in managing Descriptive Analytics teams.

+ Knowledge of Operational Effectiveness and Personal Insurance products a plus.

+ Understanding of Advanced Analytics and appropriate uses of Model applications.

+ Management experience, focused on developing talent.

Job Specific Technical Skills & Competencies

+ Solid previous experience in Descriptive Analytics and structured problem solving.

+ Demonstrated intermediate analytic and diagnostic skills.

+ Advanced Experience with Excel, SAS, SQL and/or related applications.

+ Experience with Python/R and accessing data in the Cloud a plus.

+ General understanding of the business functions, processes, and overall business strategies – solid business acumen.

+ Demonstrated strong interpersonal skills.

+ Demonstrated strong communication and presentation skills.

+ Intermediate project management skills.

+ Ability to work independently and as a part of a team.

+ Demonstrated ability to influence others.

+ Demonstrated ability to see results to completion.

+ Seeks opportunities to learn and to influence others.

+ Analytical thinker, competent at analyzing quantitative data.

+ Solution and action-oriented with a bias towards execution.

+ Adept at multi-tasking and energized by a fast-paced work environment.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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Job Posting: JC188484698

Posted On: Jul 24, 2021

Updated On: Sep 05, 2021