at Bucher & Christian Consulting, Inc. dba BCforward
Job DescriptionCustomer Service Representative
BCforward is currently seeking highly motivated Customer Service Representative for an opportunity Conway, AR ( 72034)
Position Title Customer Service Representative
Location Conway, AR
Expected Duration 12+ Months with possibility of extension or Permanent
Duties and Responsibilities :
o Handles heavy inbound call volume.
o Assists providers via telephone to resolve issues or assist with changes related to their provider file.
o Updates provider files with certifications and license
o Facilitates all provider changes, such as, change of address, phone/fax update, physician specialties, etc.
o Navigates multiple licensing internet sites to obtain required verification on new enrollments and re-enrollments.
o Reviews provider enrollment applications and supporting documentation for accuracy, and corresponds with providers regarding any discrepancies.
o Follows up with providers on outstanding issues within contractual guidelines set by our customer.
o Provides excellent customer service.
o Interacts with providers in a professional manner and knows when to elevate calls, and identifies the root cause.
o Meets and retains quality and production standards set by management.
o Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to Supervisor.
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
Interested candidates please send resume in Word format Please reference job code 140080 when responding to this ad.
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