at Wal-Mart Associates, Inc. in Bentonville, Arkansas, United States

Job Description

Duties: Manages project team User Experience (UE) deliverables by establishing and communicating project needs and measures of success to all functional leads (Design, Architecture, Prototyping, and Writing); directing cross-functional collaboration activities; driving the attainment of project goals; creating customer experience scenarios; advocating for the customer in experience workflow; requesting and attending usability sessions; participating in brainstorming sessions; presenting user experience flow and project decisions to all levels of leadership; and negotiating product feature tradeoffs and impact to product development lifecycle with Engineering and Product Management. Supports User Experience strategy and innovation by evaluating the current competitive landscape for compelling customer experiences; analyzing future trends and forecasts in related fields; constructing compelling artifacts outlining present conditions and proposed solutions; and presenting information within and across the organization to gain strategic alignment and encourage change. Demonstrates up-to-date expertise in user experience design and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.  Creates the User Experience designs (user interface design comps, visual design specs, prototypes, and other visual assets) for medium-sized, diverse projects (i.e. new check-out system) by participating in overall project design definition activities; defining methods to be used, including competitive audits and secondary research; driving creation of designs, and specs that will advance the company's merchandising, business, marketing, and branding objectives; presenting designs to project and business teams for review; and working with Engineering leads to determine efficacy of given solution. Mentors Associate Designers and Designers in day-to-day User Experience design methodology and principles by providing guidance on project-based design tasks; and creating educational design modules for the User Experience practice curriculum.  Leads medium-sized, diverse, cross-functional User Experience (UE) projects (i.e. new check-out system of 70+ pages) to generate the overall user experience solution and deliver usability on product within feasibility limits by coordinating all of the UE (Design, Architecture, Writing, Prototypes) and research (market and user research) activities and deliverables to plan, test and execute the recommended user experience to the Product Manager.


Minimum education and experience: Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering or related field plus 1 year of experience in design research or related field; OR 3 years of experience in design research or related field; OR Master’s degree or the equivalent in Computer Science, Information Technology, Engineering, or related field.


Skills Required: Must have experience with: Conduct user research utilizing research methodologies such as user interviews, contextual inquiry, focus groups, heuristic evaluation, surveys, and competitive analysis; Synthesize research findings, generate insights, and make recommendations based on usability principles; Conduct user testing, A/B testing and feedback sessions to validate designs; Plan and design information architecture for mobile and web apps; Build user journey map, site maps, wireframes, and low-fidelity prototypes to ideate and iterate on designs; Design product interfaces, high-fidelity prototypes, interactions, and visual assets; Conduct technical validation with software engineers regarding the feasibility of the design solution and its cost; and Create user journeys, screen flows and flow charts to plan interaction design for web and mobile apps. Employer will accept any amount of experience with the required skills.

To apply for this position:  Send your resume to and reference the following Job ID number: R-664033

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Job Posting: 2991936

Posted On: Jul 22, 2021

Updated On: Aug 22, 2021