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Access Coordinator II

at UAMS (University of Arkansas for Medical Sciences in Little Rock, Arkansas, United States

Job Description

Access Coordinator II

Requisition ID

2021-76742

Category

Administrative

Position Type

Temporary Part-Time

Department

CI Cancer Institute

Post End Date

7/30/2021

Overview

 

 

 

Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

 

 

 

 

Responsibilities

 

 

 

Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, inputs and/or updates accurate patient information. Process walk-ins, create new patient charts, access systems for orders as appropriate. Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed. Inventory, order, and stock supplies; clean and maintain equipment. Pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.

Perform ABN completion, schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos. Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested.

This position may maintain initial plan of care (signatures, etc.), and is responsible for recording daily and monthly statistics and communication of any medical records issues.

Collects and posts payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch dollars and must complete deposit agreement.

Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.

Other duties may be assigned to this position.

 

 

 

 

Qualifications

 

 

 

High School, GED or formal educational equivalent.

2 years customer service or healthcare experience.

Ability to follow oral instruction, read, and write. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

 

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Physical Requirements

 

 

Stand:... For full info follow application link.

 

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

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Job Posting: 2991898

Posted On: Jul 22, 2021

Updated On: Jul 31, 2021