at Wal-Mart Associates, Inc. in Bentonville, Arkansas, United States
Duties: Builds technology roadmaps which are incorporated into system platforms by working with subject matter experts; collaborating with technical experts and Architects; coordinating the evaluation of Customer and supplier solutions; reviewing and presenting recommendations relative to Customer and supplier solutions and services; and researching and presenting information about new technologies. Coordinates system changes with Customers and other system areas by ensuring testing and validation; overseeing upgrades and release schedules for products; evaluating the environment; representing the area on divisional councils; and reviewing changes before and after production installations. Ensures Customer service levels by aligning Customer needs with supplier and infrastructure team capabilities; driving issue resolution to root cause; driving Customers and suppliers to resolve issues related to products in accordance with service level agreements; ensuring issues are documented; leading escalation procedures; and managing Customer expectations. Leads team tasks by making assignments to team members; reporting updates on projects; tracking and reporting time spent on projects; substituting for manager in manager's absence (for example, leading team meetings); assisting in the resolution of team conflicts; developing written and oral presentations for diverse audiences (for example, management, customers, suppliers, technical staff); participating in budgeting for the team (for example, acquire supplier maintenance quotes, resource projections, create capital expenditure request (CER)); holding team members accountable for compliance with standards; and recognizing team accomplishments. Leads the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have high availability and scalability consistent with Customer needs by setting technical direction; collaborating with technical experts and architects; ensuring requirements are met to support implementations; ensuring development of system documentation; and leading solution reviews. Mentors and develops Associates by assigning specific work to develop particular knowledge areas; helping Associates with technical competencies; teaching technologies through informal and formal mentorship both inside and outside the team; providing technical expertise through multiple methods (for example, town halls, classrooms, collaboration sites); and providing subject matter expertise for applications and infrastructure projects.
Minimum education and experience required: Ph.D. degree or the equivalent in Computer Science, Information Technology, Engineering or related field; OR Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering or related field plus 4 years of experience in systems engineering or related experience; OR Master’s degree or the equivalent in Computer Science, Information Technology, Engineering, or related field plus 3 years of experience in systems engineering or related experience.
Skills required: Must have experience with: M365 (O365) Administration and License Management; PowerShell Scripting and task automation; Exchange Server 2016 engineering and administration; Exchange Server 2013 engineering and administration; Exchange Server 2010 engineering and administration; integration between exchange and active directory; Public Folder administration; Administrating Proofpoint Gateway; office rollout and troubleshooting; SCCM and Intune; mailbox migration; administrating a Hybrid Office 365 and on Prem environments; and providing customer support and interaction. Employer will accept any amount of experience with the required skills.
To apply for this position: Send your resume to firstname.lastname@example.org and reference the following Job ID number: R-660400