Front Desk Clerk - FT (Tunica)

at MGM Resorts International in Robinsonville, Mississippi, United States

Job Description


Robinsonville, Mississippi

  • $12.50 /h******************************************

Benefits Include:

+ Full Medical/Dental/Vision Insurance

+ Free, paid hot meal

+ 401k Match Program

+ Free Onsite Medical Clinic

The Front Desk Clerk is responsible to check in and check out hotel patrons in accordance with Gold Strike standards and act as information resources regarding guest inquiries.


+ Check in/out hotel guests

+ Must comply with policies and procedures of the Front Desk Department

+ View and issue available Express Comps through CLEO for casino patrons

+ Enroll patrons in M Life and issue M Life card to new members

+ Answers inquiries and gives proper directions

+ Cleans and stock work area/transporting necessary supplies

+ Assist in maintaining in-house credit reports, housekeeping reports and special room assignments

+ Approve and post room charges

+ Balance clerk/cashier postings, cash, and credit transactions

+ Access patron information through Opera and CLEO, using multiple systems at once

+ Use of Microsoft outlook

+ Interacts with all other hotel departments

+ Issue safe deposit boxes – omit, we no longer issue safe deposit boxes

+ Files all related hotel reports and paper documents

+ Adheres to all Gold Strike Standards set forth by Gold Strike and the Hotel Division

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


High school diploma or equivalent and one year front desk experience, or an equivalent combination of education, training and experience. Must be at least 21 years or older.


+ High school diploma or equivalent

+ Work varied shifts, to include weekends and holidays


+ Post-secondary education

+ Six (6) months previous cash handling experience

+ One (1) year face to face guest service experience

+ Bilingual, with English as the primary or secondary language

+ Experience in a similar resort setting

+ Experience in sales

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email

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Job Posting: JC188308717

Posted On: Jul 22, 2021

Updated On: Sep 18, 2021