Specialist Workforce Management - FT (Tunica)

at MGM Resorts International in Robinsonville, Mississippi, United States

Job Description


Robinsonville, Mississippi

  • $ 17.40 per hour ******************************


FULL coverage medical, dental, and vision insurance

FREE on sit medical clinic

401K match starting day one

FREE daily meals


The Workforce Management Specialist is responsible for creating and implementing weekly schedules for the property while making appropriate decisions and staffing level changes based on business needs. All duties are to be performed in accordance with department and property policies, practices, and procedures.


+ Analyzing staffing data provided by department and Finance to ensure appropriate staffing levels

+ Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements

+ Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit

+ Work with department heads to adjust staffing models and approve schedule changes independently as necessary

+ Deliver best practice scheduling, rotation design and reporting to maintain consistency among business units

+ Actively advise and provide guidance to the business units around scheduling, labor management and leave management

+ Determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary

+ Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest

+ Ensure ethical and equity issues are identified and managed in the scheduling process

+ Analyze the scheduled versus actual labor used across the business to identify trends in business activity.

+ Developing duties sheets and other daily reporting as required by the business. In particular they will be responsible for developing the allocation sheets for each of the business units

+ Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the portfolio manager.

+ Staff the customer service inquiry counter during opening hours for staff inquiries.

+ Other job related duties as requested.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.


+ None



+ Must have one year experience with data analysis

+ High School Diploma or equivalent combination of education, training, and experience

+ Proof of eligibility to work in the US


+ Bachelors Degree in a related field preferred

+ Previous experience working in a similar resort setting.

+ Previous experience working with workforce staffing systems


+ Mississippi Gaming Badge


+ Strong analytical and creative thinking skills

+ Must have a working knowledge of Microsoft Office applications

+ Must have a professional appearance and demeanor

+ Excellent customer service skills

+ Ability to effectively communicate in English, in both oral and written forms

+ Interpersonal skills to deal effectively with all business contacts


+ Regular scheduled hours : Work Days: Varies Hours: Varies

+ Other – Must be flexible if needed for occasional work outside of normal business hours.

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email

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Job Posting: JC186818490

Posted On: Jun 30, 2021

Updated On: Aug 15, 2021