Contact Center Customer Relationship Specialist

at Regions Bank in Shreveport, Louisiana, United States

Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Customer Relationship Specialist is responsible for initiating transactions for Regions’ products and services through the utilization of direct calls and referrals from customer service and marketing leads.

Primary Responsibilities

+ Opens and funds new accounts for customers via phone and internet channels

+ Provides excellent customer service and provides answers to client questions within set standards

+ Provides customers with advice, guidance, and education on the full range of bank products and services Regions offers

+ Achieves or exceeds performance targets monthly for quality assurance and efficiency

+ Utilizes inbound/outbound telephone techniques to solidify and build client relationships

+ Completes all required documentation to process customer transactions

+ Follows through on customer inquiries, requests, or complaints

+ Resolves issues promptly

+ Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information.


+ High School Diploma or GED

+ One (1) year of experience in customer service/sales


+ Experience in a contact center environment

+ Experience in banking and/or finance

Skills and Competencies

+ Ability to work in a team environment when applicable

+ Ability to work under direct guidance

+ Ability to work under pressure and meet deadlines

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

+ Strong verbal, written communication, and organizational skills

+ Strong work ethic and self-motivation

+ Strongly preferred additional experience: Contact Center- 1+ yearsBanking 1+ yearsNew deposit and loan origination experience WORK FROM HOME: Work from home Training:4 weeks Monday-Friday 8am-5pmFollowing Training: Monday-Friday 10am-7pmSaturdays 8am-2pm (1 out of 4) Benefits information

Position Type

Full time

Location Details

College Park Orlando


Orlando, Florida

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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Job Posting: JC186686593

Posted On: Jun 27, 2021

Updated On: Sep 20, 2021