Director, IT Process Improvement

at Fresenius Medical Care North America in Southaven, Mississippi, United States

Job Description

Job ID 21000CKV

Available Openings 1


Responsible for driving improvements through the use of information technology. Responsible for identifying IT supportable processes most critical to the strategic success of FMCNA, eliminating non-value added processes, reducing costs, and optimizing use of available resources.


+ Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business units.

+ Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business units.

+ Direct and control the broad activities of the business units through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional areas.

+ Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods.

+ Oversee the development and implementation of an organized and systematic methodology for process improvement through the use of information technology.

+ A systematic approach to map the organization’s key IT supportable processes in order to define current and future state goals and prioritization of IT process improvement initiatives.

+ Objectively monitoring outcomes to identify potential areas of improvement.

+ Quantifying financial and quality impacts of process improvement alternatives.

+ Formation of cross-functional teams for process improvement initiatives.

+ Centralizing policy, standardizing and simplifying procedures, and decentralizing implementation and execution.

+ Eliminating inefficient processes, and obsolete regulations, controls and reports.

+ Identify and overcome common barriers to the success of process redesign such as:

+ Resistance to change.

+ Lack of executive consensus.

+ Unrealistic expectations.

+ Lack of cross-functional project teams.

+ Late staff involvement.

+ Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

+ Interacts with all levels within the organization to manage functional area. Overall responsibility for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations.

+ Provide technical guidance.

+ Assist with various projects as assigned.

+ Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires travel between assigned office, Corporate Office and visits to facilities and various locations within the company.


May be responsible for the direct supervision of various levels of IT Process Improvement staff.


Bachelor’s Degree required; Advanced Degree preferred


+ 10+ years’ related experience.

+ 5+ years’ experience as a Manager; or 5+ years’ experience in a senior managerial role.

+ Strong management skills with the ability to lead cohesive and productive teams.

+ Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

+ Excellent oral and written communication skills.

+ Experience in managing a business and leading large groups, preferably within a multi-facility healthcare network.

+ Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.

+ Demonstrated leadership skills to steer task forces and special project teams.

+ Strong analytical abilities and understanding of financial management principles.

+ Ability to express ideas effectively to all levels of employees and management.

+ Must complete Management and Leadership training modules and ongoing training and development programs within the specified time line.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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Job Posting: JC186627833

Posted On: Jun 27, 2021

Updated On: Oct 22, 2021