at Accenture in Bentonville, Arkansas, United States
Application Support Manager (Accenture LLP; Bentonville, AR): Accenture LLP has multiple openings for the position of Application Support Manager in Bentonville, AR and the job duties are as follows:
+ Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
+ Drive incident, issue, and outage management, investigation, and restoration.
+ Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
+ Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
+ Operate IT production services according to Service Level Agreements (SLAs).
+ Provide operational support, ensuring production systems and devices are online and available.
+ Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors and will be implemented by the team.
+ Act independently to determine methods and procedures on new assignments.
+ Make decisions that impact the team through regular consultation with senior management.
+ Adhere to strategic direction set by senior management.
Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering or related field, plus 6 years of experience (of which 5 years must be progressive post-baccalaureate) in the IT consulting industry. Of the required experience, 6 years of experience must be in each of the following:
+ Multidimensional data modeling using LSA++, including datasource enhancements, creation of aDSOs, cubes, and necessary ETL for the EDW;
+ BW and BO/BOBJ report and analytical tools, including at least two of the following: BEx queries, Web Intelligence (WebI), Analysis for OLAP, Lumira Design, or Lumira Dashboards;
+ Managing data loads and building and monitoring process chains; and
+ All aspects of the SDLC including requirements, design, development, testing, deployment, and production support.
Of the required experience, 4 years of experience must be in HANA data modeling and BW on HANA objects, including at least two of the following: Composite Providers, aDSOs, HANA views, Calculation Views, Open ODS Views, or HANA SQL and stored procedures. Of the required experience, 3 years of experience must be in supporting a large data warehouse with high data volumes and database growth. Must have willingness and ability to travel domestically up to approximately 75% of the time to meet client needs.To apply, please click the ‘APPLY’ button. #LI-DNI #IND-DNI
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