Manager, Ticket Sales

at Memphis Grizzlies in Memphis, Tennessee, United States

Job Description

As a leader of the Ticket Sales Representative Program (The BASE), the Ticket Sales Manager is responsible for recruiting, hiring, training, and developing entry-level ticket sales representatives. Also, the Ticket Sales Manager is responsible for generating revenue by identifying business opportunities for the ticket sales representatives. These products include season tickets, partial plans, premium seats, group, and party suites. In this position, success is enhanced through developing and following systems that track phone calls, appointments, touchpoints, and revenue using technology tools such as Salesforce, OneMob and Olark. Furthermore, the Manager, Ticket Sales will work in conjunction with the Group Sales and Premium Sales management to ensure additional goals are achieved.

+ Responsible for building a diverse recruiting pipeline of entry-level sales candidates through relationships with various college sports management, marketing, and business programs.

+ Hire qualified candidates that possess the key characteristics that we look for in a TSR.

+ Develop, implement, and execute sales training programs and materials to aid in the education of TSR’s.

+ Assist in the sales process of all developing TSR’s including phone calls, in-person appointments, and sales table touchpoints.

+ Build relationships and identify the career path with each TSR to develop steps assisting their career development.

+ Identify new business opportunities by establishing professional and personal networks, proactively soliciting, and following up with sales leads while representing the Grizzlies at functions throughout the region.

+ Responsible for, but not limited to the assisting of representative’s sales of new full, partial, and group ticket packages as well as single-game suite rentals to both corporations and individuals.

+ Develop new prospects and referral opportunities by working all games and select FedExForum events.

+ Update and maintain customer information and payments using Archtics and CRM.

+ Contribute positively to the sales team member culture through working relationships with all team members.


+ 4-year college degree in Business, Sports Management, or related field.

+ At least two years of sales management experience with a professional sports team

+ At least three years of successful sales experience at the account executive level (or equivalent), demonstrating revenue growth with a professional sports team

+ Ability to multi-task and maintain strong organization and organizational skills.

+ Strong communication, written, and interpersonal skills.

+ Must be detail-oriented, a team builder and a team player.

+ An energetic, positive, and self-motivated person.

+ Must be diplomatic, mature, and professional.

+ Must have a passion for the sports and entertainment industry.

+ Must be open to learning throughout the sales training process and a coachable team member to be eligible for career development opportunities.

+ Must be available to work all events, some falling on weekends and holidays.

+ Proficiency in Microsoft Word, Excel, and Outlook.

Physical/Cognitive Abilities

With or without accommodation

+ Prolonged periods sitting at a desk and working on a computer.

+ Must be able to lift at least 15 pounds at a time.

+ Ability to read, write, and interpret information.

+ Ability to use hands to manipulate, handle, and feel.

+ Must possess visual activity, i.e.: close, distance, and color vision, depth perception, and the ability to adjust focus.

+ Continuous stretching, standing, and walking, including up and downstairs.

+ Ability to reach, lift, stoop, bend, push, pull, twist, sit, and climb.

ID: 2021-1261

External Company Name: Memphis Grizzlies

External Company URL:

Street: 191 Beale Street

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Job Posting: JC184533119

Posted On: May 27, 2021

Updated On: Aug 15, 2021