Customer Accounts Advisor

at Aaron's Inc in Memphis, Tennessee, United States

Job Description

We are Aaron’s – an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

+ Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

+ Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

+ Sell customers on the benefits of timely lease agreement renewal payments

+ Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

+ Assist with merchandise returns and guest deliveries as directed by management

+ Clean and certify merchandise in the Quality Assurance Center for all items personally returned

+ Complete and maintain weekly vehicle maintenance sheet and route sheets daily

+ Load, secure and protect product in company vehicle

+ Safely operate company vehicle

+ Assist the Sales Team as needed

+ Any reasonable duties requested by management


+ United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

+ Must meet DOT requirements to obtain certification in required s

Job Details


Aaron's Inc


Memphis, Tennessee 38111
United States

Copy Link

Job Posting: JC184030294

Posted On: May 20, 2021

Updated On: Jun 27, 2021