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Player's Club Supervisor - FT (Tunica)

at MGM Resorts International in Robinsonville, Mississippi, United States

Job Description

Location:

Robinsonville, Mississippi

POSITION SUMMARY :

The Supervisor Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives

+ Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner

+ Explain the loyalty program in detail and redeem guests’ points for express comps

+ Issue FREEPLAY and explain how to use it

+ Evaluate members’ status and issue complimentary amenities based upon established Company guidelines

+ Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction

+ Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

+ Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

+ Ability to effectively deliver training and coaching

+ Able to effectively communicate in English, in both written and verbal forms

+ Able to lead and mentor a team

+ Ability to to make sound decisions immediately without supervision

+ Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

+ Effective listening abilities with strong judgment skills

+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

+ High school diploma or equivalent

+ Two (2) years experience in a similar resort setting

+ Work varied shifts, to include weekends and holidays

P REFERRED:

+ One (1) year of experience in a face-to-face guest service position

+ One (1) year of supervisory experience

+ Experience working in a similar resort setting

+ Bilingual

+ Effectively communicate in English, in both oral and written forms

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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Job Posting: JC183834759

Posted On: May 16, 2021

Updated On: Aug 01, 2021