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Support Specialist - Customer Service I

at Arkansas Blue Cross and Blue Shield in Hot Springs National Park, Arkansas, United States

Job Description

TAKE THE STEPS TO START YOUR CAREER AT ARKANSAS BLUE CROSS AND BLUE SHIELD.

JOB SUMMARY

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.

REQUIREMENTS

1. High school diploma or equivalent.
2. One (1) year of customer service experience dealing with customers via telephone and in-person.
3. Experience performing supportive functions in a customer-oriented environment.
4. Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel

SKILLS

Customer Service, Detail-Oriented, Greeting Customers, Highly Organized, Logical Thinking, Oral Communication, Personal Computer (PC) Software, Professional Judgment, Punctuality, Self-Starter, Strong Interpersonal Skills, Typing Skills, Written Communication

RESPONSIBILITIES

Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area., Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling., Makes deliveries to postal services. Valid drivers license with acceptable driving record., Performs other duties as assigned.

CERTIFICATIONS

ADA REQUIREMENTS

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment

SECURITY REQUIREMENTS

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

SEGREGATION OF DUTIES

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

WORKER TYPE

Employee

EMPLOYMENT TYPE

Regular

NUMBER OF OPENINGS AVAILABLE

1

ARKANSAS BLUE CROSS BLUE SHIELD IS AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER AND IS SUBJECT TO FEDERAL REGULATIONS PERTAINING TO EMPLOYMENT. ARKANSAS BLUE CROSS DOES NOT UNLAWFULLY DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, MARITAL STATUS, VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED UNDER FEDERAL, STATE OR LOCAL LAWS GOVERNING NON-DISCRIMINATION IN EMPLOYMENT IN EVERY LOCATION IN WHICH THE COMPANY HAS FACILITIES. ARKANSAS BLUE CROSS ALSO PROVIDES REASONABLE ACCOMMODATIONS FOR QUALIFIED INDIVIDUALS WITH DISABILITIES IN ACCORDANCE WITH THE AMERICANS WITH DISABILITIES ACT (ADA) AND ANY OTHER STATE OR LOCAL LAWS.

YOU MUST APPLY USING YOUR LEGAL NAME. CURRENT WORKERS/CONTINGENT WORKERS/CONTRACTORS: APPLY WITH YOUR EXISTING WORKER ACCOUNT (WORKDAY) FROM THE ENTERPRISE NETWORK. (DO NOT APPLY FROM THIS SITE - APPLY INTERNALLY ONLY) ?  

Job Details

Company

Arkansas Blue Cross and Blue Shield

Location

Hot-Springs-AR
Hot Springs National Park, Arkansas 71913
United States

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Job Posting: 2918401

Posted On: May 12, 2021

Updated On: Jun 11, 2021