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Supervisor - Guest Services (Tunica)

at MGM Resorts International in Robinsonville, Mississippi, United States

Job Description

Location:

Robinsonville, Mississippi

PRIMARY PURPOSE:

As a Group Services Supervisor, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Ensure the assigned operational functions of Group Services are consistent with the strategic plan and vision for the department, the division, and the Property

+ Manage and monitor daily labor, departmental budget, operations of Group Services, and marketing strategies to produce both short-term and long-term profitability for the Property, while meeting departmental needs and objectives

+ Manage Human Resources responsibilities for Group Services to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company’s diversity commitment, training

+ Oversee the daily execution and distribution of reports to ensure accuracy and timeliness

+ Maintain effective communications with operational departments to effectively resolve any situations which may impact guest service

+ Closely monitor all group blocks and pick-ups. Attend weekly block review meetings and provide updates of all groups, any historical patterns and circumstances which may negatively impact room inventory/revenue

+ Attend meetings with clients and the Property staff as needed, acting as a key liaison between Sales/Convention Service Managers, group contacts, and meeting planners

+ Work closely in mentoring and cross training Group Services staff in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff

+ Assist in creating a weekly schedule and keeps track of time off requests

+ Maintain and assign all groups ensuring each Group Services Coordinator has equal amounts of work on a monthly basis

+ Maintain complete knowledge off all procedures and ensures all equipment and work areas are kept stocked, clean, neat, and in working order, as well as supplies are ordered as needed

+ Work with the Corporate Leisure department, sales, and marketing to ensure necessary modifications are made on a timely basis

+ Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

+ Able to effectively communicate in English, in both written and verbal forms

+ Able to lead and mentor a team

+ Ability to read and write proficiently to evaluate reports, correspondence and statistical information

+ Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

+ Ability to multi-task and work well in a fast paced, team-oriented environment

+ Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

+ Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

+ Effective listening abilities with strong judgment skills

+ Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

+ Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

+ High school diploma or equivalent

+ Two (2) years of related experience

PREFERRED:

+ Additional education at the college level associated with Hotel or Business Administration

+ Three (3) years supervisory experience at a major hotel and casino resort complex

+ Knowledgeable of Property Management System (Opera), and Passkey

+ Experience working in a similar resort setting

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

Job Details

Company

MGM Resorts International

Location


Robinsonville, Mississippi 38664
United States

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Job Posting: JC182929652

Posted On: May 06, 2021

Updated On: Jul 08, 2021