Install & Repair Technician

at Ritter Communications in Jonesboro, Arkansas, United States

Job Description

We are looking for I&R Technicians in both the Northeast Arkansas and Central Arkansas areas!

The Install & Repair Technician I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber.  This role performs technical work in the field and responds to customer issues with a high level of service quality.

Essential Job Functions:

  • Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;
  • Installs proper grounding for drop, inside wiring, and station protectors;
  • Locates trouble in service installations; repairs or replaces faults;
  • Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;
  • Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits;  
  • Repairs trouble in cable plant, drop wire, station wiring;
  • Coordinates internally on service installations and changes to update billing and plant records;
  • Maintains and repairs existing equipment by using test sets to locate line trouble; 
  • Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;
  • Installs, repairs, and maintains cable/telecom lines and modems;
  • Assists in FTTH and Security installations;
  • Splices fiber to FTTH installations;
  • Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company’s standards and meets customer expectations; 
  • Takes 24-hour call periodically to resolve service problems in assigned systems;
  • Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;
  • Climbs poles, ladders, and other structures as needed; uses bucket truck when required;
  • Travels to customer sites, project areas, business related events, and other Ritter Communications locations.

Job Details


Ritter Communications


2400 Ritter Drive
Jonesboro, Arkansas 72401
United States

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Job Posting: 2895886

Posted On: Apr 20, 2021

Updated On: May 20, 2021