Service Support Specialist

at General Parts, LLC in Bartlett, Tennessee, United States

Job Description

POSITION SUMMARY: The Service Support Specialist assists in a variety of tasks within all departments of the branch.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

+ Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system.

+ Performs clerical duties such as scanning and filing documents and distributing daily mail.

+ Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs.

+ Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice.

+ Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order.

+ Follows safe work practices and accident prevention procedures.

+ Performs other duties as assigned by Branch Manager.


+ Non-supervisory position.

+ Reports to the Branch Manager. ?

+ Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.


+ High School diploma or its equivalent. ?

+ Two (2) years of education and/or experience in related area. ?

+ Excellent customer service, communication, and problem solving skills ?

+ Pass a pre-employment drug screen and criminal background check. ?

+ Highly safety conscious. ?

+ Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision


+ Normal office environment ?

+ Occasional light lifting of office equipment, supplies, and boxes ?

+ Frequent sitting with occasional walking and standing ?

+ Requires dexterity on use of fingers for the operation of computers and other office equipment

ID: 2021-1372

Street: 3144 Stage Post Drive, Suite 105

Job Details


General Parts, LLC


Bartlett, Tennessee 38184
United States

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Job Posting: JC181782560

Posted On: Apr 19, 2021

Updated On: Jul 29, 2021