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Customer Service Representative- FULLY REMOTE

at Aerotek in Memphis, Tennessee, United States

Job Description

Description:

As a Customer Success Representative, you are a part of an amazing team that helps make roadside
breakdowns easier for customers in times of need. We’ll rely on you to actively listen to our customers’
situations, needs, and provide empathy and reassurance during high-stress situations. We are looking for
customer success experts who will provide the human connection to our customers, partners, and service
providers and provide a world-class, customer experience.
You must exhibit a high sense of urgency and work well under pressure. You are a curious investigator who is not
afraid of a challenge and is driven to provide their best work. You are ready to adapt to any change and
eager to learn and face the unknown.

Day-to-Day
? Strong sense of urgency handling a high volume amount of inbound and occasionally outbound calls
? Utilize CRM technology to create new customer service requests
? Practice exceptional communication by communicating effectively via phone, email and chats
? Effectively communicate critical, key details to help aid in providing appropriate, correct services
? Manage challenging customer service situations while maintaining a positive, empathetic, and
consultative approach towards the customer during their time of need
? Meet and strive to exceed monthly, quarterly and annual team goals

Skills:

Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, Quality, Medical, Banking, Counter sales, Auto parts, Medical terminology, Microsoft, Operation

Top Skills Details:

Call Center
Computer Savvy
Customer Service

Additional Skills & Qualifications:

? Previous experience in a customer service environment ? Excellent communication (written & verbal) skills; bilingual speakers preferred ? Highly driven and competitive in nature requiring minimal supervision ? Ability to navigate through multiple we

Experience Level:

Entry Level

About Aerotek:

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every y

Job Details

Company

Aerotek

Location


Memphis, Tennessee 38111
United States

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Job Order: JC181736582

Posted On: Apr 18, 2021

Updated On: May 02, 2021