Campaign Operations Manager

at Acxiom LLC in Conway, Arkansas, United States

Job Description

The Campaign Operations Manager (COM) is for candidates with 4+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The COM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The COM is often the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The COM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The COM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.

What you will do:

+ Translate client requirements and execute on digital marketing solutions and campaigns.

+ Review client requests and delegate responsibility across delivery teams and resources.

+ Ensure that delivery is within internal process and the agreed upon service levels with our clients.

+ Manage campaign schedules and timelines for assigned account.

+ Communicate and escalate workload and staffing issues to Sr. Campaign Operations Manager or Senior Manager.

+ Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.

+ Facilitate recurring status calls with the clients.

+ Research and escalate technical and platform related issues that impact our ability to deliver services to the client.

+ Assist with the scoping and implementation of new client startups.

What you will need:

+ Bachelor’s Degree.

+ Minimum of 2 years of applicable work experience.

+ Polished verbal, written communication and presentation skills, with both internal colleagues and external clients.

+ Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge.

+ Extremely proactive, highly organized, with proven ability to manage multiple tasks.

+ Ability to prioritize and focus, with strict attention to detail.

+ Thorough understanding of and/or interest in digital marketing.

+ Sound knowledge of MS Office, specifically Word, Excel, and PowerPoint.

+ Sound knowledge of database structure

+ Great team player, know when to lead and when to follow.

+ Extended workday hours may be required to complete deliverables

+ Flexibility for multitasking on many occasions #GD17

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here ( .

Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact

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Job Posting: JC181362063

Posted On: Apr 14, 2021

Updated On: Aug 16, 2021