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Call Center Representative

at Pizza Hut in Bartlett, Tennessee, United States

Job Description

“You are applying for work with a franchisee of Pizza Hut, and not Pizza Hut Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.

What are we looking for?

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

You’re a friendly person who is comfortable talking on the phone. You’ll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers’ problems is an essential part of your job.

You’re enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.

You’ve got attitude – the right kind of course – and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork.

You must be at least 16 years of age.

+ DUTIES:

+ Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data

+ Ability to achieve and maintain performance standards

+ A Customer Maniac who can work independently

+ Support marketing of products

+ Able to interact with all levels of management and customers in a professional manner

+ Assist and mentor new call center representatives

+ Adhere to company processes and guidelines

EXPERIENCE & QUALIFICATIONS

+ Customer Relations and interpersonal skills

+ Personal Computer skills

+ Communication (verbal and written) skills

+ Mathematical skills

+ Work both independently and within a team environment

+ Call center experience preferred

+ Strong work ethic

+ Flexibility with schedule

WHY HUT AMERICAN GROUP: Career Growth: Unmatched in the industry as part of the largest restaurant franchise group in the United States, Flynn Restaurant Group (www.flynnrestaurantgroup.com)

THE BENEFITS OF WORKING FOR FLYNN RESTAURANT GROUP

As an employee of Hut American you will receive excellent benefits which includes: Work Today, Get Paid Today with Same Day Pay, Employee meal discounts, Competitive salaries, Education assistance, Excellent training, Career development, Competitive starting salaries and bonus potential, People first company culture, Promote from within philosophy, Comprehensive training programs, Family-oriented culture.

Hut American Group and Flynn Restaurant Group are Equal Opportunity Employers

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Job Posting: JC180520920

Posted On: Apr 01, 2021

Updated On: Jul 31, 2021