at DecisionOne in Shreveport, Louisiana, United States
Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.
With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.
+ Ascertain equipment performance problems from Customer.
+ Diagnose machine performance problem.
+ Fix machine through repair of parts, subassemblies, retrofits; vacuum parts, machine & area as necessary.
+ Test machine for performance.
+ Provide preventive maintenance to all machines after service call.
+ Check client’s inventory of machine supplies.
+ Instruct Customers/machine operators on machine operation.
+ Complete required machine service logs, inventory sheets, and clear call on Laptop computer (PWS) or android.
+ Provide quality customer and relations through use of Customer management skills and other D1Employees.
+ Provide backup to other FST’s in Workgroup.
+ Escalate technical issues to Field Engineering or Specialist as necessary.
+ Escalate Customer issues to manager if unable to resolve.
+ Provide asset management of assigned parts, tools and other D1 / Xerox Assets.
+ Strive for continual process improvements.
Certifications – A
+ Experience -
+ Maintain parts and inventory.
+ Drive/walk to customer locations.
+ Operate cell phone and Laptop computer PWS.
+ Use Laptop computer (PWS), keypad on console, Electronic Documentation for diagnosis.
+ Time management.
+ Vehicle Management
+ Interaction with other work group members.
+ Attend technical training.
+ Complete required Safety training topics annually.
+ Certifications – A+ – UNIX will be desired
Keyword: Field Service Technician
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