at AutoZone, Inc. in Shreveport, Louisiana, United States
Job Description
Position Summary
AutoZone’s Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectation. Shift Supervisors exceeds customer’s expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.
Position Responsibilities
+ Assists Store Manager with supervising, training and developing store personnel
+ Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts
+ Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
+ Delegates and ensures store merchandising tasks are completed in a timely manner
+ Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
+ Ensures all company policies, and loss prevention procedures are followed
+ Utilizes ZNET to help customers locate merchandise or find suitable alternatives
+ Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
+ Monitors cash flow, inventory and security control
+ Maintains sales productivity, store appearance and merchandising standards
+ Conducts and reviews all opening and closing procedures
+ Manages emergency situations and conduct proper emergency procedures
+ Follows proper accident procedures
+ Provides feedback regarding AutoZoner performance to the store manager
+ Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
+ Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
+ Processes returns and effectively manages inventory
+ Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
+ Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
Position Requirements
+ High School diploma or equivalent
+ ASE Certified preferred
+ Demonstrates high level of integrity
+ Excellent communication and decision making skills
+ Ability to drive customer service
