Customer Service Representative - Fort Smith

at Paschal Air, Plumbing & Electric in Fort Smith, Arkansas, United States

Job Description

Dynamic Customer Service Representative (Fort Smith)

Work for an established yet innovative and growing company utilizing cutting-edge technologies and relationship skills to deliver superior service to our large and diverse customer base! What you’ll be doing…

+ Utilize excellent oral and written communication skills interacting with customers and co-workers

+ Process multiple-source social-media and system-based inputs for call-back, scheduling, and call-outs

+ Efficiently engage high-volume of customers telephonically using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect

+ Log detailed and accurate information derived from customer interactions

+ Facilitate warranty, parts and other back-end customer-support services

Required Skills: Must provide superior customer serviceMust have exceptional communications skills (phone, email, & in-person)Must possess strong computer skillsMust want to be part of a winning team Career-Building Opportunity While a successful candidate must demonstrate core CSR competencies, we are adapters of advantageous technology solutions and our staff has the opportunity of working with and learning valuable, state-of-the-art service-industry functions

+ Acquire the ability to navigate the ins and outs of various text, pic, and phone enhancement software/platforms

+ Organize your work with Smart Lists to focus daily data-base access

+ Learn visual dispatch scheduling integrated with our Total Office Management system

+ Apply enterprise-wide use of system-based contact logs and more

Awesome Work Environment We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order – while having a lot of fun doing it

+ Work with seasoned yet forward-looking and creative professionals

+ Healthcare, paid time off, retirement savings and other benefits available

You . . . want to build something with us. You’re highly motivated and can work easily and effectively in teams as well as independently. You are proficient in MS Word, intermediate MS Outlook and Excel and have the ability to master other software programs. You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. We hope to welcome You aboard. Paschal will provide you with a full job description upon acceptance for an interview. PLEASE APPLY @:

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Job Posting: JC177351461

Posted On: Feb 06, 2021

Updated On: Aug 13, 2021