Menu

Work at Home Contact Center Agent (Full-Time & Part-Time) (A

at Mass Markets in

Job Description

POSITION OVERVIEW

MCI is looking forArkansas work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10/hr. to $13.61/hr.) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks:

+ Listen to customers, understand their needs, and resolve customer issues

+ Utilize systems and technology to complete account management tasks

+ Recognize sales opportunity and apply sales skills to upgrade

+ Explain and position the products and processes with customers

+ Appropriately escalate customer dissatisfaction with managerial team

+ Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications

+ Must be 18 years of age or older

+ High school diploma or equivalent

+ Excellent organizational, written, and oral communication skills

+ The ability to type swiftly and accurately (20+ words a minute)

+ Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

+ Basic understanding of Windows operating system

+ Highly reliable with the ability to maintain regular attendance and punctuality

+ The ability to evaluate, troubleshoot, and follow-up on customer issues

+ An aptitude for conflict resolution, problem solving and negotiation

+ Must be customer service oriented (empathetic, responsive, patient, and conscientious)

+ Ability to multi-task, stay focused and self manage

+ Strong team orientation and customer focus

+ The ability to thrive in a fast-paced environment where change and ambiguity prevalent

+ Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS

+ Medical, Dental, and Vision Coverage Options

+ Paid Time-Off

+ Regular Raises

+ Advancement Opportunity

+ Fun, Engaging Work Environment

+ Casual Dress Code

+ Cash and Prize Contests

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization .

WORK FROM HOME REQUIREMENTS

Work Area

+ Quiet workspace free of background noise and distractions

+ Private area acceptable for webcam use

Wired High-Speed Internet Connection

+ Download Speed 20 Mbps (minimum)

+ Not sure? Test your speed at speedtest.net

Personal Desktop or Laptop Computer

+ PC (Not a MAC)

+ Windows 10 Operating system

+ Intel Core i5 Processor

+ 8Gb Memory (RAM)

+ 256Gb Hard Drive (Storage)

+ 1 USB Type A 2.0 (Standard headset USB)

+ 1 RJ-45 Connection (Internet Ethernet Cable)

Headset & WebCam

+ Approved Corded USB Noise Canceling

+ Internal or External Web Camera

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

+ Must be authorized to work in their country of residence (The United States or Canada)

+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

+ Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

ABOUT THE APPLICATION PROCESS

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information o To view full details and how to apply, please login or create a Job Seeker account
How to Apply Copy Link

Job Posting: JC176060434

Posted On: Jan 13, 2021

Updated On: Dec 07, 2021