at MGM Resorts International in Robinsonville, Mississippi, United States
ESSENTIAL FUNCTIONS AND TASKS
+ Provides prompt, friendly, courteous and cheerful food and beverage service to guests
+ Serves alcoholic beverages to guests and verifies age of any guest who looks under the age of thirty
+ Alerts Management immediately if any guest appears to be intoxicated
+ Thanks all guests for their patronage
+ Uses guest surname, if known
+ Maintains cleanliness of the entire outlet (i.e. floors, tables, ledges, counters, etc.)
+ Maintains familiarity with all menu items and specials
+ Follows all uniform and appearance standards
+ Must be knowledgeable and informative of all casino events and promotions
+ Ensures that tables and condiment stations are clean and all side work is properly done
+ Accurately records all guest transactions in POS system
+ Responsible for picking up, reconciling and returning cash bank
+ Ensures accurate deposits are accounted for through the Satellite Bank
+ Offers additional service to ensure a satisfactory experience
+ Assists with initial guest complaints and informs manager on duty immediately
+ Conducts regular inventories and recommends product orders to Manager on Duty
+ Able to render outstanding guest service at all times
+ Ensures food items are constantly stocked and properly rotated
+ Able to remain in control during high volume guest situations
+ Performs other duties as required or assigned by managementThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION and/or EXPERIENCE :
High School diploma or equivalent and one year of high volume counter or fast food service experience or an equivalent combination of education, training and experience.
+ Knowledge and ability to use computer register, credit card approval and imprint machine
+ Ability to use a telephone, copier, computer, 10 key and machine
+ Must be able to speak, read and write English
+ While performing the duties of this job, the employee is frequently standing, walking, listening, using computer, telephone, and speaking.
+ Frequently walking distances of 10 to 30 ft., between various areas of department. Occasionally walking distances up to 1000 ft.
+ Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.
+ Occasionally carrying, pushing, pulling up to 50 lbs.
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com
MGM Resorts International
Robinsonville, Mississippi 38664