Self-Pay Specialist

at LifeLinc Corporation in Memphis, Tennessee, United States

Job Description

Under general supervision, the Self Pay Specialist is responsible for a variety of tasks relating to patient payments. The Self Pay Specialist also contacts patients and responsible parties to resolve past-due accounts and investigate account statuses.

+ Accepts payments from patients and post accurately to the respective accounts.

+ Strong insurance payer knowledge and experience with prior collections to help identify problem accounts.

+ Investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.

+ Answers inquiries by phone regarding past-due accounts and research incorrect addresses for past-due accounts.

+ Works with Payment Processors to contact responsible party to resolve delinquent accounts, prepare payment plans and monitors adherence to plans by responsible party, and direct accounts to outside collection agencies when necessary.

+ Works with Enrollment Specialists to resolve any issues with payors; keeps a written record (excel spreadsheet) of all activities/correspondence related to payor issues.

+ Composes and types routine correspondence, memos, letters, etc.

High school diploma or general education degree (GED); Two years or more of account management experience or equivalent combination of training and experience. Excellent computer skills, 10 key by touch, filing and typing proficiency.

Job ID: 2019-1054

External Company Name: LifeLinc Corporation

External Company URL:

Street: 3340 Players Club Parkway

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Job Posting: JC144823762

Posted On: Jul 19, 2019

Updated On: Sep 30, 2021